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Dr Smash Support Packages

What is covered in a Support Package?

The following services are covered in our Support Packages / Service Level Agreement (SLA):

  • Manned Telephone Support
  • Monitored Email Support
  • Remote / Onsite Assistance
  • Training
  • Letterhead Changes
  • On-Line Backups
  • Upgrades to the Latest Versions

Please note that the services listed above are available dependent on the type of SLA package you choose.
Some services may include a setup fee.

What are the Different Support Packages Offered?

Smart Premium  Smart Advanced Smart Basic
Telephone & Modem Support   Unlimited   2 Calls a Month
On Site Support (if required)
Initial Training on Dr Smash
Free Onsite Training per Year   (1)
Free Online Training
Upgrade to latest Version
Online Back Ups (excl. Setup Fee)
Free Letterhead Changes per Year √√  (2)
Free Trials of all New Modules
Invitation To Premium User Group

What Costs are involved for Support?

Our Support Packages vary in cost, dependent on the Number of Seats you have with your Dr Smash Program.

For more information and costs, please contact our Sales department on 031 700 6498 or [email protected].