What is covered in a Support Package?
The following services are covered in our Support Packages / Service Level Agreement (SLA):
- Manned Telephone Support
- Monitored Email Support
- Remote / Onsite Assistance
- Training
- Letterhead Changes
- On-Line Backups
- Upgrades to the Latest Versions
What are the Different Support Packages Offered?
| Smart Premium | Smart Advanced | Smart Basic | |
| Telephone & Modem Support | √ Unlimited | √ 2 Calls a Month | |
| On Site Support (if required) | √ | ||
| Initial Training on Dr Smash | √ | √ | √ |
| Free Onsite Training per Year | √ (1) | ||
| Free Online Training | √ | ||
| Upgrade to latest Version | √ | √ | √ |
| Online Back Ups (excl. Setup Fee) | √ | ||
| Free Letterhead Changes per Year | √√ (2) | ||
| Free Trials of all New Modules | √ | ||
| Invitation To Premium User Group | √ |
What Costs are involved for Support?
Our Support Packages vary in cost, dependent on the Number of Seats you have with your Dr Smash Program.
For more information and costs, please contact our Sales department on 031 700 6498 or [email protected].